What’s Umo?
Coming soon! Regina Transit’s New Fare System starts this fall.
Regina Transit will be transitioning to a new fare system called Umo later this fall. With Umo you can pay bus fare through the Umo mobile app or with a new Umo reloadable card.
If the app or reloadable card is not your preferred way to pay for bus fare, cash will still be accepted on all buses.
Why the Change?
The new system will be user-friendly, convenient and accessible. The current transit fare system has been in place since 2011 and has served the transit system well. However, a replacement of the system is required as the technology is no longer supported.
FAQ
Q. What is the new transit fare system called?
A: Umo, prounounced “You-mo”, was selected as the new transit fare system.
Q: Will customers have to start using the new fare system immediately?
A: No, the current fare system with the R-Card will still be functional until October 31st to allow customers to use up their R-card balances before getting their new card. New cards will be available when the system launches in early fall.
Q: Will customers lose their R-Card balance when the new system launches?
A: No, customers will be able to visit the Transit Information Centre (2124 11th Ave) to transfer their balance to a Umo account until December 31st, 2024. Watch for more information coming soon!
Q: Why is credit and debit not yet available?
A: Paying for transit fares with debit and credit cards will be available in 2025. The new fare system contractor is working with payment providers to have this available in 2025 after a successful launch of the new system.
Q: Will transit riders still be able to pay with cash?
A: Yes, transit riders can continue to pay with cash in the new system. Coins will still be accepted in the current farebox. After October 31st, the current fareboxes will be removed and a new farebox will be installed, which will have the ability to accept paper money. As is currently the case, no change will be provided.
Q: Will these changes be applicable to Paratransit service?
A: Yes, the same fare system and fares will be used on Paratransit.
Q: Where do I go if I have questions?
A: Regina.ca/transit will be updated in August with more information. You can also phone 306-777-RIDE to talk to a customer service agent or visit the Transit Information Centre at 2124 11th Avenue open Monday to Friday from 9 a.m. to 4:30 p.m.
Timeline
The new fare system, Umo, will be coming to buses in fall 2024. The new system will consist of a validator (also known as a card reader or onboard payment device) and a mechanical fare box.
You will start to see the validators on buses in July. However, they will not be active until the system is launched this fall. More information will be available in August.