Frequently Asked Questions

How do I sign up or register for MyAccount?

1. Visit MyAccount
2. Click the Sign up now link, enter your email address, then click Send verification code button. Do not close this page.
3. Enter the verification code that was sent to your email, then click Verify code button.
4. Once your email address is verified, create your password. It must be at least 6 characters with 3 of the following:
   1. An uppercase letter
   2. A lowercase letter
   3. A number
   4. A symbol
5. Click the Create button.

How do I reset my password?
Go to the login page, click the Forgot your password link and follow the instructions. Due to security reasons, the City of Regina is not able to reset your password for you.

I followed the steps to create a new account, but did not receive a verification code email.
Please check your email's junk folder to see if the message is there. If it is not in your junk folder, click the Send new code button and check your email again.

I’m trying to register for an account or reset my password but get the message "That code is expired. Please request a new code."
Verification codes expire after about 10 minutes. Please click the Send new code button to get a new one sent to you and try again.

It is important once you request a verification code to keep the page open until you have entered the code. If you close the window, please request a new code and try again.

I’m trying to register for an account but get the message: “A user with the specified ID already exists. Please choose a different one.”
This means the email address has already been registered for an account. Go to the login page and click the Sign in link, not the Sign up now link.

Is it possible to edit/add/remove an email address or social media account associated with MyAccount?
Log in to your current account, visit your Account Summary page, click the red Remove Account button and log out. Create a brand new account with your preferred email address or Google/Microsoft account and then contact the City of Regina to initiate the transfer of services.

Where can I find my permit?
Log into eBuild and your permit can be found under Documents & Images in My Items. You must have an eBuild account to view this.

Where can I view the approved plans?
Log into eBuild and your approved plans can be found under Documents & Images in My Items. You must have an eBuild account to view this.

How can I check the status of my permit?

1. On the eBuild Home page, select My Items.
2. Expand My Permit Applications by clicking on the arrow to the left.
3. Locate the application reference number.
4. Under the status column, the status of your application will be listed.

For more detailed instructions see the eBuild User Guide

What does each ‘status’ mean?

• Pending – application is being reviewed to ensure everything required has been submitted.
• In Plan Check – application is under review. You can check estimated timelines of permit application reviews based on project type at Regina.ca/build
• Returned for Corrections – application has been returned to customer for clarifications due to insufficient information or because it is not in compliance with code and bylaws. View the Application Revision Notice under Documents and Images for next steps.
• Submittals Incomplete – application was incomplete and requires more information before it can proceed. You will receive an email notification from the City. View the Incomplete Application Notice under Documents and Images for next steps.

How do I submit corrections and revisions?

• View this document for a quick reference on how to submit corrections.
• View this document for a quick reference on how to submit revisions.

For more detailed instructions, see the eBuild User Guide

Will I receive my permit faster if I apply through eBuild?
Service levels are standard regardless of the way they are submitted. It depends on the project type. For estimated review timelines, visit Regina.ca/build.

Can I still submit my permit application and drawings via email?
No, as of Jan. 1, 2023 only sign applications will be accepted through email. In person submissions are still accepted in person at the permit counter main floor City Hall. However, with eBuild, you can submit large drawings and plans up to 100 MB and also track the status of your application.

Can I pay the fees online?
Online payment is accepted through eBuild for those applications submitted through the eBuild tool.

Once your application has passed all required reviews, a Letter of Completion is issued and the status of your application will change to Ready for Issuance. This means your permit(s) is ready to be issued but is awaiting fee payment.

To pay your fee, go to the My Items section of your account, and select the “Pay Fees” button. This will only be an option when payment is required. Once the fee has been paid, the documents are stamped and permit(s) issued. The documents are made visible in your eBuild account for you to access and print. You can also visit the main floor of City Hall to pay the permit fee in person.

How do I reset my MyAccount username and/or password?
Go to the login page, click the Forgot your password link and follow the instructions. Due to security reasons, the City of Regina is not able to reset your password for you.

How do I reset my eBuild username and/or password?
Go to the MyAccount login page, click the Forgot your password link and follow the instructions. Due to security reasons, the City of Regina is not able to reset your password for you.

What if I need to edit my information in my account (i.e. change last name, email or address)?
Log into eBuild and select My Account. Click on Edit Contact Information to revise the information on your account.

Will other application types be available on eBuild?
Yes. In the future, eBuild users can expect sign permit applications and planning applications to be added.

Can I apply for multiple applications at once?
Applicants can only apply for one application at a time through the eBuild software. Each application type has specific requirements, fees and service levels so multiple applications cannot be submitted at once.

Can contacts other than the applicant view my eBuild application?
If they have been listed as a contact on your application and are an eBuild user, they will have access to view your application.

What is ‘Estimated Cost of Construction’?
This includes the estimated cost of the materials, labour and/or professional services (e.g. design, engineering, etc.) required for construction.

What is a ‘work item’?
Key items related to the Building Permit that contribute to the cost of the permit.

Can I have more than one utility account set up under my name?

Yes, a customer can register multiple utility accounts under a single email address provided they are the primary account holder. Each utility account must be added individually. To add another account, go to the Settings tab, scroll down and click the Add Account button.

Can anyone look at my eWater information?

A utility account can be linked to only one email address and it must be registered with personal billing information. Once it has been added, it can’t be accessed without your MyAccount log in information. This ensures only those who have your information can view your bills online. For added security, a confirmation letter will be mailed to the address on file for the utility account.

Can my significant other or coapplicant log in to my eWater with their email? 

Each utility account can only be linked to a single MyAccount and email address.  Even if the second party is on the City of Regina Water & Waste Bill, it is not possible to log in to your eWater with a different email address and the MyAccount to which eWater is registered.   

How do I change my email address?

A utility account can only be registered to one email address, at any given time. If you want to change your email address for eWater, the utility account must be removed from the old MyAccount log-in first. It will not allow you to register a new email without removing the utility account.

Contact Service Regina at 306-777-7000 and request that your utility bill be removed from eWater. Once this has been completed, you will then be able to register with a new email address.

How do I find my Bill?

Open eWater, go to the Billing tab, ensure you are on the View & Pay Bill section, click View Bill.  You can view your past bills in the Billing History table.  

Where do I see a breakdown of the charges by service? 

The charges for other services, like drainage and solid waste, are not on eWater.  To see all of your charges, look at the PDF of your bill. 

When will my Utility eBill be ready each month?

Your ebill will be available at approximately the same time as the paper bills are issued. You will receive an email as soon as your bill is available and ready to view. 

The email notification will provide the total amount due, and due date. It will contain a link to MyAccount to log in and access eWater.   

Why can’t I see my Water and Waste bills?

You will need to wait until your first Water & Waste bill gets processed, before seeing the PDF of your bill. You may need to install Adobe Reader to view your bill.

When I register for eWater, do I automatically get an eBill (and stop getting a paper bill)? 

Customers previously on eBill will continue to receive bills notifications via email. 

For new registrations of customers on paper billing, default Bill Delivery Method is paper.  Customers must login to eWater, go to the Setting tabs, click Communication Preferences, under Bill Delivery Method, select Email. You will receive a verification email to which you must respond to confirm email billing. 

I am on eWater and I still get a paper bill. Can I change to an electronic bill? 

Yes. To start receiving ebills, under the Billing tab, select Bill Settings.  Then, change your Bill Delivery Method to email.  It will send a verification code to your email. You must respond to that email to stop paper billing. 

How do I indicate that I still wish to receive a paper bill?

You can set your Bill Delivery Method in eWater.  Open eWater, go to the Settings tab, Select Communication Preferences. Under Bill Delivery Method, you can select email or paper. 

How do I indicate that I no longer wish to receive a paper bill? 

You can set your Bill Delivery Method in eWater.  Open eWater, go to the Settings tab, and select Communication Preferences. Under Bill Delivery Method, you can select email or paper. If you change from paper to email, you will need to respond to the verification email from eWater to stop receiving a paper bill. By selecting this option, you will no longer receive a paper copy of your utility bill. You will be sent a monthly email when your Utility eBill is ready to view.

Can I opt out of receiving payment reminder emails?

Customers with a Bill Delivery Method set to Email in eWater will receive reminder emails. Upon registering for eWater, customers consent to receive any ongoing communication from the City in relation to the service.

Why is my Waste bill on the Water site? 

The vast majority of City Waste, Drainage, etc. customers are also Water customers. eWater is the City’s platform for delivering the bill electronically. 

How do I pay my bill online? 

Bills can be paid online via credit card using eWater.  Go to regina.ca/ewater for more.  

When I make a payment in eWater, how long before the payment takes effect? 

The payment is applied to your account the next business day.   

How do I get a receipt for my payment? 

Customers are encouraged to take a screenshot of the payment confirmation message for their own record keeping purposes. To request a receipt, contact Service Regina at 306-777-7000. 

Can I use a printed bill from eWater to make a payment at my bank? 

No, bills printed from eWater are not accepted at most financial institutions. If you are no longer receiving paper utility bills, you can make your payment by Direct Debit, telephone banking, at your financial institution’s online service, or by credit card on eWater. 

What happens to my eWater when I move out? 

Customers will see their previous eWater account for 90 days after their move out date.  Accounts are visible for 90 days to ensure delivery of the final bill for customers that receive electronic bills via eWater.   

After 90 days following move out, the account will be removed from the customer’s eWater.   

I received a letter in the mail that says I’ve registered, but I have not OR I received an email that says I’ve registered, but I have not. 

If you believe someone has fraudulently registered your account for eWater, contact Service Regina at 306-777-7000. 

How do I sign up for email notifications about my water use? 

Open eWater and adjust the Communication Preferences under the Settings tab.   

How to set an alert for when construction impacts my water? 

The City provides alerts for planned maintenance (and not emergency repairs).  To set an alert of planned maintenance, go to the Settings tab, click Communication Preferences.  Scroll down and make sure both “Utility Connect Messages” and “Urgent Notice & Service Alerts” are selected. 

I am not going to be home for a while and I want to be notified if there is water running. 

Go to the Settings tab, click Communication Preferences, scroll down until you see Unplanned Use Notifications. 

Do I have to pay for these notifications? 

eWater is a free customer self-service tool available to all Regina water customers.  Your normal messaging and data rates will apply.  There are no additional fees for using eWater.    

Where does this data come from? 

Water use data comes directly from City of Regina water metering equipment in the premise. 

To better understand the property's characteristics and water needs, publicly available information, like weather and real estate data such as house square footage and lot size, is integrated into the tool.  

Customers can update their own data on the customer profile section, this information helps to create a more accurate picture of water use at the property. 

How quickly is the information updated?  

Customer can expect to see data from the previous day.   

Why do I see “greyed out” or “crossed out” lines on my graph?  Why is it saying I have data partially available?   

This is a somewhat common issue and DOES NOT mean that overall consumption measurements are inaccurate. There are 2 possible reasons for this to occur: 

1. There was a disruption in the data for that hourly interval, which could be caused by a temporary network outage or other unexpected issue in the data transfer between the City’s meter reading system and eWater. When this happens, eWater displays all the consumption over the “dark” period in the next hourly interval that data is received, which could look like a spike in consumption on the eWater graph.  

1. The new water meters are so extremely accurate that they will even measure very, very minute backwards-and-forwards movement in the pipe as pressure changes. If this happens and there is no other consumption for that hourly interval, it could read as negative flow for that hourly interval. These minute negative flows are not presentable on the eWater graphs. 

How does it know my end use like toilets, showers, and other fixtures?  Why is it telling me I have an appliance or fixture that I do not have? 

 

eWater does not know what actual appliances are in your home. The recommendations are based on your consumption combined with the data in the Household Profile, past consumption data, regulatory standards, and studies of household water use to derive the charts and water-saving recommendations. The charts are a guide for customers to help identify the top uses of water in their homes and the changes they can make that will have the biggest impact on their water use.  

eWater is giving me a leak message, what should I do? 

All water consumption, planned or unplanned, is the responsibility of the customer. If you do not already know the source of the consumption, we suggest you contact a plumber to determine the source.   

For unintentional consumption, the eWater Leak Investigation Tool can be a good place to start. Find the alert under the Track menu, then click the Investigate Possible Leak button. When the Dialog box opens, click Start Checking. 

How does it know I have a leak?  Why am I seeing the alert on my account? 

It is based entirely on water consumption, not specifically what is happening at the premise.   

• “Continuous” alerts are characterized by continuing water use over an extended period of time, such as from a leaking faucet or toilet. The usage has been measured at more than 0 litres in each of the last 72 hours. 

• “Burst” alerts are characterized by a large amount of water use over a shorter period. The usage has been measured at 280 litres or more in each of the last 8 hours. These alerts are not provided to Commercial accounts. 

These alerts are detected for all accounts with the new water meters with Advanced Metering Infrastructure (AMI) technology.  

Non-AMI leaks are detected from the billed consumption. The reading must meet two criteria. First, it must be an average of at least 2840 litres per day. Second, it must be at least twice as high (200% or more) as the previous highest reading in the past 2 years, or it must exceed the previous highest reading by at least 2840 litres per day. Accounts must have at least 2 years of consumption history in order for the leaks to be detected. 

I had a leak, why doesn’t it show on eWater? 

eWater will only show a potential leak or a leak alert when the measured water consumption fits the pre-defined criteria.   

• A “Continuous” alert will show when water flow has been measured every hour for at minimum of 72 consecutive hours.  

• A “Burst” alert will show when water flow is measured in excess of 281 L/hour for 8 consecutive hours. 

There could be several reasons why an alert wasn’t triggered: 

• The measured flow did not meet the pre-set criteria. 

• The meter froze or was otherwise damaged and failed to continue measuring consumption. So, although water was flowing, it was not being measured. 

• The was an extended outage or disruption in the data flow between the City’s meter reading system and the eWater software tool. 

• You have already indicated that it was not a leak using the Leak tab. 

If I am not the current registered owner but live at the residence, can I sign up for eProperty?

No, property tax account information is only available to registered owner(s).

How do I receive my access code?
If you do not know your access code, please email AssessmentTaxation@regina.ca to request one. Your access code will be mailed to you. For security reasons, access codes are not emailed or provided over the phone.

Can I enroll in or change my TIPPS program banking information with eProperty?
You can enroll in, change your banking information or cancel your TIPPS account through eProperty. You will receive a confirmation email after the request has been processed.

How do I update or change my mailing address with eProperty?
In eProperty, select the Change Mailing Address option and select the property you wish to change the address for. The change mailing address screen will only display the list of properties under the registered owner using eProperty.

For mailing addresses within the City of Regina, complete the New Mailing Address Lookup. Addresses updated using the lookup will be updated immediately. For mailing addresses outside the City of Regina, complete the New Mailing Address Freeform. Addresses updated using the freeform will be updated in the tax system after being reviewed for accuracy.

How do I change my school tax declaration with property?
In eProperty, select the Update School Tax Declaration and select your desired school support and follow the prompts. The school tax declaration is applied by ownership share percentage to all the properties owned by the individual declaring school support.

Can I pay my tax bill online?
Currently, online payment is not available through Regina.ca; however, payments can be made through your financial institution’s online or telebanking services.

What is the difference between a tax certificate and a tax search?

• The tax certificate is a legal document that shows the breakdown of the current year’s levy by taxing authority, while the tax search does not. The tax certificate also shows pending appeals which are not on the tax search.
• The tax search shows the previous year’s levy and the tax certificate does not. When the annual Assessment Notices are sent for the upcoming year, the tax search will show the levies for the current year and the estimated levies for the upcoming year. The tax certificate only shows the current year with estimated amounts from January until the Annual Tax Notices are prepared in May.

What is the difference between a Field Sheet and Property Characteristic Report?

• A Field Sheet (Cost, Direct Sales, Income) includes the summary of assessment including square footage, lot size, legal land description, total assessed value as applied by the assessment model for a property.
• A Property Characteristic Report is a detailed description of the properties physical internal and external characteristics.

Will my company be able to generate tax searches and certificates anytime throughout the year?
No, there are times during the year that all users will be locked out for up to two (2) days. Lock out typically includes the following periods:

• First business day of January (year-end rollover)
• Annual Tax Bill Calculation (May)
• Annual Assessment Notice (generally November)
• Second business day in December (TIPPS rollover)

The system will not allow tax certificates or searches to be generated. Users will be notified in advance of specific lockout dates.

Why does the tax search show “estimated next year levy” but the tax certificate does not?
The tax search shows two years of levy based on the mailing of assessment notices. When the assessment notices for the upcoming year are mailed, the search will show the levies for the current year and the estimate for the upcoming year. When the annual tax notice is calculated, it will show actual levy for the previous year and the current year.

Tax Certificates only show one year of levy. They are based on the calculation of the taxes at the time of the request. Tax Certificates will show the estimated levy from January 1 until the Annual Tax Notices are calculated, then they will show actual levies until December 31.  

My company did a tax search a few days ago, can I get an update?
Each request for information found on a tax certificate or a tax search carries a fee. Duplicate requests for a tax search/certificate for the same property will result in charges for each request. Charges for duplicate requests will not be reversed.

My company attempted to order a tax Certificate online but got the message that there are not enough funds in the firm’s Service Account. Can I email my request?
Your company will need to make a payment to your Service Account to request a tax certificate or search. If your account goes below $50, the City is unable to generate a request and will get the same message you are getting. When the account is at its minimum balance, additional money is required before further requests can be processed.

My company requested a tax search, how do I know if the account is on TIPPS?
If the account is on TIPPS, the TIPPS field will have “Next Estimated Withdrawal” and an amount. If the account is not on TIPPS, the TIPPS field will show “No”. The Tax Search will show “Yes” and no next withdrawal amount in the TIPPS section when the cancellation date for TIPPS is an upcoming date.

Why aren't the TIPPS amounts from January to June and July to December provided?
The City of Regina does not give out payment information. The information is considered private and is not required for ownership change tax adjustments. We will provide the next month’s TIPPS amount. The owner can access their account information online through eProperty to see their balance, TIPPS payments, or print a statement of their account. At any time, the property owner may request a statement of their account at no charge.

TIPPS next estimated withdrawal is more than balance owing or less than balance owing?
The estimated TIPPS amount on the Tax Search is the maximum amount the City will withdraw from the property owner’s bank account. The system will take the estimated TIPPS amount OR the account balance, whichever is less. TIPPS will not withdraw an amount more than the balance owing. Example, the account balance is $326.55 and the December TIPPS schedule is for $328, the amount that will be withdrawn from the bank will be $326.55.

How can my company calculate the amount each person owes without the TIPPS amounts?
Amounts owing can be calculated by taking the levy, divide it by 365 days in the year and multiply it by the number of days owned by each client. The amount paid is the total amount that was charged less the current balance.

Please note that the tax certificate and tax search indicate whether the levy amount includes a levy amount for a supplementary assessment. The City is not able to provide the supplementary assessment amount or the number of months on the certificate or the search. This will be provided by phone at no cost. It is recommended you request a copy of the supplementary notice and tax statement from your customer.

Can my company still fax or email requests for tax certificates or searches?
Requests for Tax Certificates and Tax Searches made online are generated immediately. Requests received by fax or email will still be processed by the City within two business days. Please include the following information when requesting a Tax Certificate or Tax Search:

• Civic address of the property you want the information for
• Property account number (if unknown, it is available on Property Search)
• Your deposit account number
• Email address the document is to be sent to
• Your reference number

The above information is especially important when a single request includes multiple properties. Information should be sent to AssessmentTaxation@regina.ca.

How does my company receive a more formal tax certificate on City of Regina letterhead?
To request a more formal tax certificate on the City of Regina letterhead, please email your request to AssessmentTaxation@regina.ca. This request cannot be made through Assessment & Tax eServices. 

Please note that the format will be the same whether emailed or printed on letterhead. This request may take up to two business days.

How long does to take to receive a tax search or tax certificate when requested online?
The tax search or certificate is e-mailed immediately after requesting it.

What does my company do if it is having issues generating a tax search or tax certificate?
Please email AssessmentTaxation@regina.ca.

Can my company make payments to our Service Account online?
Yes, you can make an online payment. To do so, you will need to set up with your bank the option to pay your City of Regina tax account. The City will process the payment within 24 hours of receiving your electronic payment or cheque. Note: Electronic payments can take 3-5 business days to be forwarded from the bank to the City of Regina.

If paying by cheque, include the service account number in the memo line of the cheque and mail or courier it to the attention of the Assessment & Property Revenue Services Department.

How does my company know what payments were made?
The City does not provide payment information which is considered private information. Your company will need to confirm with your customer if payment was made and by whom. Statements, duplicate copies of Assessment Notices, Tax Notices, and Supplementary Assessment/Tax Notices are provided to owners only. The owner can access their account information online through eProperty to see their balance, TIPPS payments, or print a statement of their account. At any time, the property owner may request a statement of their account at no charge.

How does my company know if there is a supplementary amount in the levy?
Both the search and the certificate will indicate if there is a supplementary tax levy included. The period for the supplementary levy will not be indicated. This information can be provided over the phone at no cost. It is recommended that you request a copy of the supplementary notice and tax statement from your customer. With eProperty, your customer can see the assessment information online.

How does my company know if a penalty is incurred on the account?
A penalty is applied to balances outstanding on the 1st of the month as follows:

• 1.75 per cent on arrears balance
• 1.5 per cent on current balance after June 30
• 1.5 per cent on “other” charges 30 days after the charge has been applied to the account

Arrears are balances from a previous year. All balances owing on January 1 are arrears. All balances will have penalty of 1.5 per cent of their total balance from the previous year charged to their accounts on January 1 and the first day of each month that a previous year balance remains on the account. Tax enforcement charges are applied to the arrears per the Tax Enforcement Act as they are charges relating to the previous year’s balance owing. The penalty of 1.75 per cent is applied to those charges on the 1st day of the month after the charges have been on the account for a minimum of 30 days.

The current balance includes unpaid levies from this tax year and any related penalty. The tax year is from January to December. Taxes are levied in May when the mill rates are finalized. Balances from this levy are due June 30 without penalty. After June 30, there is a charge of 1.5 per cent of the current year levy balance applied on the first day of each month until the current balance is paid in full.

Other charges are bank returned item fees, weeds charges, Workers Compensation Board charges, outstanding utility charges transferred to tax, and graffiti charges as well as others. A penalty is applied to those charges on the 1st day of the month after the charges have been on the account for a minimum of 30 days.

1. Agreement
By accessing the MyAccount.Regina.ca service through myaccount.regina.ca (the “Website”) or using any of the services provided by the City of Regina (the “City”) through the Website (the "online services") you expressly agree to be bound by, accept and comply with these terms and conditions of use (the "terms and conditions"). If you do not agree with any of these terms and conditions, you must immediately exit and stop using the Website. If you do not agree with the terms and conditions, then you may not read, link to, download or in any other way use information on the Website. These terms and conditions may be revised from time to time without notice to you and it is your responsibility to check for updates to the Website. Your use of the Website after these terms and conditions or any revisions of these terms and conditions are posted to the Website shall constitute your acceptance of such terms and conditions and any revisions to them.

2. Registration
Access to the Website and use of certain online services may require registration. You must be an existing City customer to register to use the Website. You agree to provide accurate and current information as required for such registration and to update your information in a timely manner to ensure it remains accurate and complete. You will be solely responsible to maintain the confidentiality of any personal identifiers or passwords required by you to access the Website, or required by you to use any of the online services, and for all activities that occur under such personal identifiers or passwords. You agree to immediately notify the City of any unauthorized use of your personal identifiers or passwords.

3. Privacy and security
For information respecting the way the City handles the privacy and security of your information, please refer to the City’s Privacy Policy which is incorporated into and forms part of these terms and conditions.

4. Disclaimer
The Website, the online services and any content are provided solely on an “as is” and “as available” basis. Reasonable efforts have been made to ensure the content provided through the Website or any online service is accurate and current when posted. However, your use of such content is at your sole risk. No warranty is given that the Website or online services are or will be error-free, free of viruses or other harmful or destructive properties or components, or uninterrupted. The City does not make any warranties or representations as to the accuracy, validity, correctness, currency, timeliness, completeness, reliability or adequacy of information or content on the Website or any links to external sites not maintained by the City. You assume all responsibility for using the information contained in the Website and any information you may access through the Website. Do not assume that the Website will be error-free or that the Website will be operated without interruption. The City is not responsible for transmission errors in, corruption of, or the security of content carried over telecommunications carriers’ or other providers’ facilities. The City expressly disclaims any and all warranties, representations and conditions regarding the content and any use of the Website or any online services, including all implied warranties or conditions of merchantability, third party rights, title, quality, accuracy, completeness, currency, non-infringement or fitness for a particular purpose.

Please be advised that the information on the Website may become out of date, however, the City disclaims any duty to or liability for failure to update information on the Website. Further, the information in the Website is subject to change without notice.

5. Limitation of liability
You agree that the City, its affiliates and its employees and agents are not liable or responsible for any direct, indirect, incidental, consequential, punitive, or special damages, including, without limitation, any loss of use, lost data, lost business profits, business interruption, personal injury, property damage, or any pecuniary loss arising out of or in any way connected with the Website, the online services or any content, any communications with the City, or any software, information or documents contained in or accessed through the Website or any of the online services, even if the City has been advised of the possibility of such damages, whether based in contract, tort (including negligence), equity, strict liability or otherwise.

6. Indemnity
You agree to defend, indemnify and hold harmless the City, its affiliates and its employees and agents from and against any and all losses, costs, damages and expenses, including reasonable legal fees, suffered or incurred by the City from or related to your violation of these terms and conditions or your use of the use of the Website, the online services or any content contained therein.

7. Confidentiality and Privacy Consent and warning
Absent the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet email is vulnerable to interception and forging. In using the Website, you agree to assume the risks associated with the transmission or loss of any data or information to or from the City on the Website, including the interception of such confidential data or information by third parties and agree to be liable for any damages occurring as a result thereof.  You agree that in using the Website, data or information provided by you may be transmitted through a cloud-hosted service operated and maintained by the third party in another jurisdiction and agree to be liable for any damages occurring as a result thereof.  If you wish to revoke the consent to disclose confidential or personal information as herein described and which you have expressly provided, your sole and exclusive remedy is to discontinue using the Website and the online services.

8. Ownership and intellectual property
The Website, the online services and all contents thereof, including, but not limited to, all text, images, data, html code, multimedia clips, graphics, icons, java code, account information and the section and arrangement of the contents of this site (collectively the "content"), are owned and protected intellectual property of the City or other third parties with all rights reserved unless otherwise noted (the “intellectual property”). Except as expressly provided, nothing in these terms and conditions or within the Website or any of the online services shall be construed as granting any license under any of the intellectual property rights, whether by implication, waiver, estoppel or otherwise. You are expressly prohibited from copying, transferring, reproducing, storing, uploading, distributing, publishing or using, in whole or in part, any of the intellectual property appearing on the Website or through use of any online services without the prior written consent of the City or any third party owner of the intellectual property. The City will take appropriate legal action necessary to enforce its rights respecting any prohibited use of any intellectual property appearing on the Website.

9. Trademarks
Certain words, phrases, names, designs or logos used on the Website may constitute trademarks, service marks or trade names of the City or other entities. The display of any such marks does not imply that a license has been granted by the City or other entities.

10. Rules of use
You agree that in accessing or using the Website or any online services or submitting any information or materials to the City you shall: (i) act in compliance with all applicable laws and regulations; (ii) not attempt to damage, modify, alter or deface any part of the Website, any services or any content; (iii) not post, transmit, link to or otherwise distribute any information or software which contains a virus, or other harmful or disruptive property or component that may adversely affect any computer systems or programs, the Website or the online services; (iv) not post, transmit, link to or otherwise distribute any inappropriate, defamatory, indecent, offensive or unlawful material or information; and (v) not impersonate or falsely represent your association with any person. You also have the sole responsibility for ensuring you receive and review your account billings you request to receive via any online services and for protection and recovery of your computer system. You must take reasonable and appropriate precautions to ensure that any computer system used to access the Website or any online service is secure and free of viruses or other harmful or destructive properties or components.

11. Third party content
As a convenience to you, the Website may contain links to other Internet sites that are operated by other parties that are not under the control of the City. Third party links are referenced for information and interest only and you agree that the City is not an affiliate of and does not represent or endorse any such third party or its site, products or services. The City is not responsible for the availability or content of such third party Internet sites. Your communication or business dealings with any third parties found on, or through the Website or any of the online services, are solely between you and such third parties at your sole risk. These other sites are independently developed by parties other than the City, and the City does not assume any liability or responsibility whatsoever for the operation of or information of any linked resources, nor for any interpretations, comments or opinions expressed therein including damages that may be sustained, or viruses or other destructive items that infect your computer or other property through your access to or use of this site.

12. Modifications and termination
The City reserves the right to suspend, discontinue, terminate or modify any aspect of the Website, online services or content and/or your access to or use of the Website, online services or content at any time for any reason whatsoever with or without notice to you. The City further reserves the right to refuse to post on the Website and the right to remove from the Website any information or materials, in whole or in part, that the City deems, in its sole discretion, to be inappropriate, unlawful or in violation of these terms and conditions. If you are dissatisfied with the Website, any of the online services, any of the content, or any of the terms and conditions, rules, policies, or practices of the City in operating the Website and the online services, your sole and exclusive remedy is to discontinue using the Website and the online services.

13. General
Subject to section 14 of these terms and conditions, these terms and conditions form the entire agreement between you and the City with respect to your use of the Website, the online services and the content. Failure or delay by the City to enforce the provisions of these terms and conditions or the City’s rights or remedies at any time will not be construed to be a waiver of the City’s rights under these terms and conditions and will not prejudice the City’s right to take subsequent action. If any provision in these terms and conditions is illegal, invalid or unenforceable at law, it shall be deemed to be severed from these terms and conditions and the remaining provisions shall continue in full force and effect. These terms and conditions and any disputes or actions arising from the Website, the online services or the content contained on the Website shall be governed by the laws of the province of Saskatchewan, Canada and you hereby submit to the jurisdiction of the courts of the province of Saskatchewan, Canada and agree to bring any action exclusively in such courts.

14. Conditions of service
In addition to these terms and conditions, you shall abide by and be bound by the City’s terms and conditions of service as prescribed on the applicable bill, notice or invoice, upon signing up for the online service or program or in any applicable bylaw. City of Regina customers who register for the online services may no longer receive invoice or billing statements from the City through the mail or in paper format. By opting in to online services customer agrees to accept any and all risks associated with the use of the internet and email services, including reliability and with respect to the security of these systems. Failure to receive an electronic bill or invoice does not relieve a customer from any obligation to pay the bill or invoice.

Don’t Miss out on Receiving our Emails
On July 1, 2014, Canada implemented new Canadian Anti-Spam Legislation (CASL) that regulates how the City can communicate electronically with you.

In order to receive electronic communications from the City relating to its MyAccount services and processes, including the utility services, ebilling services, tax and assessment services, permitting, bylaw or licensing services or leisure and transit related services (collectively, the “Services”), you are required to confirm, by clicking on the applicable box, that you consent to receive emails from the City of Regina and its third party enforcement and collection agents regarding the Services and related enforcement or collections processes.

Opt-out or Unsubscribe
If you do not wish to receive electronic messages from the City or wish to discontinue receiving electronic messages from the City in the future regarding MyAccount services and processes, including the utility services, e-billing services, tax and assessment services, permitting, bylaw or licensing services or leisure and transit related services (collectively, the “Services”), please log-in your MyAccount profile and click on the applicable box that you do not wish to receive emails from the City of Regina regarding the Services. Please be advised that this may restrict our ability to send messages to you in the future.